Refund policy
Our goal is 100% customer satisfaction
Online Return policy
If you are not satisfied with any of the items, we have a 7 - day return policy, you can return your purchase within 7 days for a full refund, which means you have 7 days after receiving your item to request a return. This only applies to web orders.
Shipping costs will not be refunded.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Including any free gifts or promotional materials accompanying the item.
To start a return, you can contact us at xnowinfo@gmail.com. Please note that returns will need to be sent to the following address:
Items sent back to us without first requesting a return will not be accepted.
How to return?
Pack your items in their original packaging.
Complete the return form that was included with the order and insert it into the package.
You can use any postal service for the return.
Recommended to ask for proof of postage as the parcel remains the customer's responsibility until it arrives at the XNOW OUTDOOR warehouse, and mark the parcel as 'returned goods' to avoid being charged any duties.
Send us the package. Address is in the return form.
When will I be refunded?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at xnowinfo@gmail.com.
Exchanges
Under normal circumstances, we are unable to provide exchange services. Please contact the email address below in case of special xnowinfo@gmail.com
Faulty or incorrect item received
If you receive a damaged or defective item, please contact our Customer Service Department by phone (+86)13927706516 or by e - mail at xnowinfo@gmail.com
Exceptions / non - returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Terms and conditions
Items must be returned as they came (no damage, etc.)
Labels must be attached
Shipping costs are not refunded.
Return policy in our stores
We offer store credit or exchange on unworn items within 7 days of purchase on presentation of a receipt. Unless an item is faulty, we do not give refunds. All sale items, exchanges are final.
We offer free return shipping for all returns. This means that you will not be charged for the shipping costs associated with sending the product back to us.
There is a return handling fee of 10% of the item's purchase price. This fee is charged to cover the administrative and processing costs associated with managing your return. The return handling fee will be deducted from the amount to be refunded to you.
Please note that the return handling fee is applicable even if the return shipping is free of charge. We recommend reviewing our return policy carefully before making a purchase decision.
If you have any questions regarding our return policy, you can always contact us for any return question at xnowinfo@gmail.com.
我们的目标是100%的客户满意度
在线退货政策
如果您对任何商品都不满意，我们有7天的退货政策，您可以在7天内退回购买的商品以获得全额退款，这意味着您在收到商品后有7天时间要求退货。这仅适用于网络订单。
运费将不予退还。
要符合退货条件，您的物品必须与您收到的物品处于相同的状态，未磨损或未使用，带有标签，并采用原始包装。您还需要收据或购买证明。包括随附的任何免费礼物或宣传材料
要开始退货，您可以通过以下方式联系我们：xnowinfo@gmail.com。请注意，退货需要发送到以下地址：
未经事先要求退回的物品将不予接受。
如何返回？
将您的物品放在原始包装中。
填写订单附带的退货表格，并将其插入包裹中。
您可以使用任何邮政服务进行退货。
建议要求提供邮资证明，因为包裹在到达XNOW OUTDOOR仓库之前仍由客户负责，并将包裹标记为「退货」，以避免收取任何关税。
把包裹寄给我们。地址在申报表中。
我什么时候可以退款？
我们将在收到并检查您的退货后通知您，并告知您退款是否获得批准。如果获得批准，您将在10个工作日内以原始付款方式自动退款。请记住，您的银行或信用卡公司也可能需要一些时间来处理和邮寄退款。
如果我们批准您的退货已超过15个工作日，请通过以下方式联系我们：xnowinfo@gmail.com。
换货
在正常情况下，我们无法提供换货服务。如有特殊情况，请联系以下电子邮件地址xnowinfo@gmail.com
收到有缺陷或不正确的物品
如果您收到损坏或有缺陷的商品，请致电（+86）13927706516或发送电子邮件至xnowinfo@gmail.com
例外/不可退还的物品
某些类型的商品不能退货，如易腐商品（如食品、鲜花或植物）、定制产品（如特殊订单或个性化商品）和个人护理产品（如美容产品）。我们也不接受危险品、易燃液体或气体的退货。如果您对特定项目有任何疑问或疑虑，请联系我们。
很遗憾，我们不接受特价商品或礼品卡的退货。
条款和条件
物品必须原封不动地归还（无损坏等）
必须附上标签
运费不予退还。
我们商店的退货政策
我们提供商店信用或在购买后7天内凭收据兑换未磨损的物品。除非商品有缺陷，否则我们不退款。所有出售物品、交换均为最终决定。
我们为所有退货提供免费退货运费。这意味着您将不会被收取将产品寄回给我们的运费。
有一个退货手续费为商品购买价格的10%。收取此费用是为了支付与管理您的退货相关的行政和处理费用。退货手续费将从退还给您的金额中扣除。
请注意，即使退货运费是免费的，退货手续费也是适用的。我们建议在做出购买决定之前仔细查看我们的退货政策。
如果您对我们的退货政策有任何疑问，您可以随时通过以下方式联系我们：xnowinfo@gmail.com。